Day 1
Prospect: "Hi I'm looking for some refurbished base units and a couple of Monitors."
Me: "I've got these lovely HP 800 G4 SFF i5 8500 3.0Ghz, 8GB, 1TB HDD, DVD, Eth, Windows 10 Professional, 12 Months HP Onsite Warranty at a really good price. How many are you looking for?
Prospect: "Well, I could do with eight but sadly I only have the budget for three at the minute."
Me: "That's OK, give me a couple of minutes and I'll get a quote over to you."
Day 2
Prospect: "Hi Pete. Bad news I'm afraid, I only want two base units now but I would like three monitors and two wireless keyboard and mice. Can you do me another quote?"
Me: "Sure, no problem."
Prospect: "When could I have everything because I have a new starter next week?"
Me: "I can probably let you have everything tomorrow once your payments cleared."
Prospect: "Brilliant!"
Day 3
Prospect: "Hi Pete. I'm ready to place the order, can I pay by card?"
Me: "Ah, sadly there is nobody in our office we're all working from home. Can you pay by BACS?"
Prospect: "I was hoping to pay by card. I'll have to find out if we can do a transfer."
Me: "Tell you what, let me see if I can get someone to nip into our office and take a card payment. I'll call you back."
10 Minutes later
Me: "OK, I've arranged for someone to go in and take a card payment."
Prospect: "OK, I'll go and get the card and call you back."
20 Minutes later
Prospect: "I'm sorry but they won't let me buy them, there's nothing I can do."
A deal is not a deal until they've signed on the dotted line or handed over the cash. In this instance I have my suspicions that they were just using me to get a cheaper price from somebody else mainly because he had already indicated he had a 'New Starter'that he needed a PC for. There's nothing worse in my job than falling at the last hurdle through no fault of your own.
My actual name is Pete
Find out Here why I have the username dick_turpin.
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