This morning started really well. I'd had my porridge, cashed in my £10 win on a scratch card, the sun was trying to shine, and it didn't take too long to get to work. And then I fired up my computer in the office and a guy, let's call him Paul, had sent two emails. The first one read:
"I unplugged the Qnap and plugged in the comms box. it didn't work, so I plugged the Qnap back in, and now that doesn't work!"
Now, this email was sent to our Fault Call ticketing system. I just happen to get a copy of all the tickets. Paul had almost immediately sent me a direct email or rather forwarded an email he had received from our ticketing system:
"WHAT IS THIS!?"
I replied that it was pretty self-explanatory and that the system was inviting him to create an account to monitor the fault he had submitted. I should have realised this was to set the tone for the day. Chalk up one moron who messes with stuff he doesn't understand and then gets his arse in his hand because he can't work out why he was offered an opportunity to create an account to monitor his problem!
Next up is a customer whose laptop is faulty. They've bought a new one it should be with us today. I rang yesterday and organised that they bring their broken one into work, we would pick it up today, transfer all their stuff and hopefully bring it and the new one back tomorrow.
Sandra: "Hi, you said someone was coming to pick Helen's laptop up?"
Me:"That's correct."
Sandra: "But the new one has not been dropped off."
Me:"It won't be, we need your old one first."
Sandra: "But how can Helen work?"
Me:"Aye? Her laptop is unusable."
Sandra: "That's right, that's why we bought a new one."
Me:"But the new one has nothing on it?"
Sandra: "But can't you put everything on it and then bring it when you collect the old one?"
Me:"Aye? All her stuff is on the old one."
Sandra: "Well when are you coming?"
Me:"As I said, some stage today."
I pray to The Pond Gods that she doesn't have children. This planet doesn't deserve more of her.
My actual name is Pete
Find out Here why I have the username dick_turpin.
| https://mastodon.org.uk/@dick_turpin | |
| https://castlecannon.house/profile/srednivashtar | |
|
|
https://twitter.com/dick_turpin |
| https://www.facebook.com/peter.cannon3 |
This work is licensed under a Creative Commons Attribution 4.0 International License.
License explained: Examples
Create your license: Choose
