Seriously? - Guess the problem

Customer: "Hi, last night John was helping us with SAGE, Sally is on the phone to SAGE at the moment and they are helping her with the upgrade. Now on my computer, I can get onto Google and I can get onto other websites...."

Me: "John, can I stop you there? So this is nothing to do with SAGE Accounts then?

Customer: "No. This is about my computer."

Me: "Umm? OK, so what appears to be the problem?"

Customer: "So as I was saying, I can get onto Google and I can get onto other sites but I can't see the Z drive and...."

Me: "Sorry to stop you again John, so basically you cannot access the Z drive on the server? So it's nothing to do with SAGE or the Internet?

Customer: "No, I can't access folders on the Z drive."

I've said it before and I'll say it again: "I can't do 1st Line Support!"

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