Customer: "Hi, last night John was helping us with SAGE, Sally is on the phone to SAGE at the moment and they are helping her with the upgrade. Now on my computer, I can get onto Google and I can get onto other websites...."
Me: "John, can I stop you there? So this is nothing to do with SAGE Accounts then?
Customer: "No. This is about my computer."
Me: "Umm? OK, so what appears to be the problem?"
Customer: "So as I was saying, I can get onto Google and I can get onto other sites but I can't see the Z drive and...."
Me: "Sorry to stop you again John, so basically you cannot access the Z drive on the server? So it's nothing to do with SAGE or the Internet?
Customer: "No, I can't access folders on the Z drive."
I've said it before and I'll say it again: "I can't do 1st Line Support!"
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My actual name is Pete
Find out Here why I have the username dick_turpin.
Podcaster. FOSS, Linux & Creative Commons Advocate.
"Be who you are and say what you feel because those who mind don't matter and
those who matter don't mind."
