Hello steemians! I want to share with you this free course of 7 hours, this is perfect for IT Managers that need to know more about ITIL!
In this course you will learn:
In-depth understanding of the purpose and scope of service operation and the value to business.
In-depth understanding of the service operation processes and their associated roles, responsibilities, challenges, risks, and the critical success factors.
Review of service operation activities and interaction of activities in other lifecycle stages.
Understanding how service operation is organized and how the functions are mapped to various roles and responsibilities.
Overview of technology and implementation considerations.
Please read my introduceyourself for more details:
