Today, my wife got a sense of some of my frustrations at times, as she realized that service "could be better" in some regards. We were looking to have some photos printed at 40 x50 cm, to fit into some frames that we have, and I asked her to source a place, which she did. Because she wanted them soon, we drove to one of the two "photos in a an hour" places in the city, which both happened to be on the other side of the town for us, only to find that it was closed. Not " closed" for the day, but it hadn't even opened yet.
So she called to the other.
"Yeah, that store hasn't opened yet."
So why is it listed as open on your website....
The woman said she would still be open for another hour, so we headed over there, only to find out that this location doesn't print in that size at all, but she can have it ordered from the one place that does *on the other side of the country.
So why is it listed on your website if not all the locations can print it?
My wife and I have been trying to use more local services where we can, but it seems that more often than not, we would just be better doing it all online. But, I don't get why these companies are opening new physical locations, when their organization and service is pushing people toward online options. And once we go online and have to wait a week for it anyway, it is just as easy to order it from other non-local companies that will deliver it in about the same amount of time.
Senseless.
What I was glad to see was that my wife was not willing to wait the week with this company, based on the experience. Normally Finns will not say anything, and will vote with their feet, but she actually gave some feedback. Perhaps I am rubbing off on her after all these years.
However, I did my own searching and found another local company in the city that can apparently print the sizes we are after, so we will go there on Monday before getting it from one of the numerous online printing services for cheaper.
Other than that, we had a Very rainy and uneventful vacation day. Though as I have been telling her, my wife is realizing that we have an opportunity to clear a lot of the little tasks that have been building up, and as I have been stressing, we are running out of time to get them all done before we head back to work.
It is a long list.
Taraz
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