Does anyone care ? Sometimes it feels, our systems are purposely made not to be transparent, BECAUSE then it will be difficult to introduce loopholes in them and take advantage of that. If you have gone through my post on our hospital experience, then you know, I am desperately trying to find out a mechanism to file a complaint against the hospital. But where do we go ? Our digital journey always start with google search
Medical Council of India sounds legit, so let's try that.
And then journey ends quickly, we have to file the complaint first with State Medical Council and I could not find out where.
Called the Hospital staff who facilitated the admission, and he provided a QR code, that took me to a FEEDBACK FORM. He said their Quality control team takes it seriously, but after looking out at the content, I barely believe that. They have several sections about different services, about which I was least concerned, not sure, if they really mean to use them.
Thankfully there was no limitation of words in this last section which allowed me to write a short complaint.
She was admitted for a procedure to be happened in the morning, but when she arrived in the OT, it was found out that the hospital ran out of stock of the supplies that was necessary for the procedure and her procedure was postponed, causing mental torture. I am exploring options to file legal action against you, it was a case of sheer negligence of your staff causing financial implication and mental torture, which eventually made our discharge very late. You must refund one day's of room rent, and pay co-lateral damage for the mental torture she had to go because of your negligence.
And then this - does it awake them ? It has been more than 24 hours and nobody has called me, so that indicates how serious they are on accepting this feedback.
I also tried consulting few friends to explore the path of taking legal action, and that needs to go to a lawyer and file a proper police complaint, create a case etc - you first have to pay the lawyer. And then you will also need material evidence - our words alone does not suffice. There is another route to file a consumer case, but it's not easy to file a consumer court online demanding monetary penalty for the unreasonable amount they charged and mental torture - you have to go to the consumer court physically which is 20 miles away and if I go few times, then my time and money would be more than what I demand - at the end, it won't change anything.
The very government that we choose gives license to these private organizations to loot us, no checks and measures - everything in the name of Democracy........
How about building an app on hive to write people's complaint / reviews ? I know nothing will happen, but at least leave them recorded at one place and then when it scales may be the government will see some value and do something to make the system better ?
We can even run a weekly campaign to give some reward to the best complaint!!
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