For a split second my brain said "AH ! It's Friday !" .... and then immediately...."oh no.... it's not..... it's Monday.
A split second of joy ended abruptly.
I laid there with my eyes still closed as that reality set in hard. Phone Hell week, not only is it Monday, it's Monday of phone hell week.
Our client's monthly bills went out last week. Soon they will start calling in to address issues with their bill. Some will be their mistakes and some will be ours. It use to be that the majority of the mistakes were theirs and easily corrected. Now, since covid and since our company has the same issues as other companies of getting good help hired, trained.... and to stay, a few more of the mistakes are ours, not half mind you, but more than it used to be as the folks on our front end can't seem to enter the info they are given for some reason.
As for the customers, the fault be ours or theirs?... we do not make effort to highlight that fact or point fingers, just to correct and redirect what we can. Some will be nice and some will be hateful...so amazingly unprofessional.... no matter that the backup clearly shows how they made their orders or the fact that any error no matter how it happened is being corrected the majority of the time.....
The older I get, the less patience I have with the folks that call in and act like idiots.
I thought that last statement needed it's own personal sentence. LOL !
So I sit here in my nightgown and type this out, because it wouldn't go away from my brain and let me snooze 10 more minutes before getting up to get things ready to face the day... pick out today's work lounger to put on 😂 ....brush my hair, wash my face....float to the kitchen to get my tall water cup filled, grab some fast breakfast to bring back to my desk to get things organized before I sign in.
The sun's not up... but I am. yaaawwwnnn Real time photo out my front door that I stopped and took this very minute.
Ugh... it's Monday.... of Phone Hell week.....
I hope the outlook for your week is better than mine at this second...LOL... no for real, I hope it is. I will survive, I always do, I'm always nice.... even when they get on my nerves. I won't like it any better than I ever do, but I'll do it the best I can like always.
Now, back to the real world... oh please ... save me .... I don't want to go......
