Hello, my fellow entrepreneurs! It feels so good to be able to participate in this great initiative created by 
These things and more are what are expected of an entrepreneur. When we lack some of these things, our enterprise will fall apart, and then we won't be able to make sales again. Most of these attitudes we have will not only make customers move far away, but also make us lose money. I will be sharing some scenarios that I have had that do not end well.
There was a time when I managed a mini-store that was owned by my mom. At the time, I was not even as old as I am now, but one thing my mom told me then was to never mix pleasure or family with business, and I stick to that. Neither my friends nor my siblings could go close to taking things on credit from the store because I won't allow that to happen because I can't risk making the business crumble in my own eyes.
That same thing kept going even with the customers that came around to buy things. One day, a woman came to buy something from the neighborhood. This woman loves to buy things, and then after she has gotten them, she will return them and say that was not what she intended to buy, making it look like you are the bad one. I had been studying her ways for some time and said I would never allow her to get away with it the next time she tried it because that wasn't her first time.
I was fair enough; another day she came and did the same thing, and I turned down her excuses never to return whatever she had bought, and then she said she wouldn't come back to buy anything again, and I was never bothered. Likewise, I didn't beg her at all, and instead I spoke back at her without being remorseful again. I know that I have lost a customer through that, but I was never bothered, and I told her another one would surely come.
Another one that happened to me was me going to a store to buy something and getting to the store. I wasn't attended to, and I was waiting for some minutes, and I had to shout at them before they gave me attention. Immediately, they attended to me. I told them never to attend to a customer that way, and I told them I was not going to come back to buy anything from them again. I was expecting them to even beg, but they never did, and I stopped buying anything there anymore.
These are things we entrepreneurs do that make us lose our bond with our customers, but we do not see them as a big deal because we feel more will come. Sometimes we need to be more patient with customers, even if they are wrong, and that is why they say customers are always right. To not lose bonds with these people, we just have to be patient enough but not foolish in the process so we won't run at a loss in the process. Thanks for reading my post.
¡Hola compañeros emprendedores! Me siento tan bien de poder participar en esta gran iniciativa creada por
Estas y otras cosas son las que se esperan de un empresario. Cuando carezcamos de algunas de estas cosas, nuestra empresa se vendrá abajo, y entonces no podremos volver a hacer ventas. La mayoría de estas actitudes que tenemos no sólo harán que los clientes se alejen, sino que también nos harán perder dinero. Voy a compartir algunos escenarios que he tenido y que no terminan bien.
Hubo un tiempo en que administré una mini tienda que era propiedad de mi mamá. Por aquel entonces, ni siquiera tenía la edad que tengo ahora, pero una cosa que mi madre me dijo entonces fue que nunca mezclara el placer o la familia con los negocios, y me atengo a eso. Ni mis amigos ni mis hermanos podían acercarse a coger cosas a crédito de la tienda porque yo no lo permito, ya que no puedo arriesgarme a que el negocio se desmorone ante mis propios ojos.
Lo mismo ocurría incluso con los clientes que venían a comprar cosas. Un día, una mujer vino a comprar algo al barrio. A esta mujer le encanta comprar cosas, y después de haberlas conseguido, las devuelve y dice que no era eso lo que pretendía comprar, haciendo que parezca que tú eres el malo. Llevaba tiempo estudiando sus maneras y le dije que la próxima vez que lo intentara no le permitiría salirse con la suya porque no era la primera vez.
Fui bastante justo; otro día vino e hizo lo mismo, y rechacé sus excusas para que no devolviera lo que había comprado, y entonces dijo que no volvería a comprar nada, y nunca me molestó. Tampoco le supliqué nada, y en cambio le contesté sin volver a tener remordimientos. Sé que he perdido un cliente por eso, pero nunca me molesté, y le dije que seguro que vendría otro.
Otra que me pasó fue ir a una tienda a comprar algo y llegar a la tienda. No me atendieron, estuve esperando unos minutos y tuve que gritarles para que me atendieran. Inmediatamente me atendieron. Les dije que nunca atendieran a un cliente de esa manera, y les dije que no iba a volver a comprarles nada. Esperaba que incluso se hicieran de rogar, pero nunca lo hicieron, y dejé de comprar nada allí nunca más.
Son cosas que hacemos los empresarios que nos hacen perder el vínculo con nuestros clientes, pero no las vemos como un gran problema porque creemos que vendrán más. A veces hay que tener más paciencia con los clientes, aunque se equivoquen, por eso dicen que los clientes siempre tienen razón. Para no perder los lazos con estas personas, sólo tenemos que ser lo suficientemente pacientes pero no tontos en el proceso para no correr con pérdidas en el proceso. Gracias por leer mi post.
