*Does modem test*
$Me: Ok, your modem seems fine and connected to the internet. You see, technically the wireless signal from your modem goes about 10-15 meters. I thought I had wireless internet so I just could connect everywhere. Didn't realize wireless internet doesn't exactly reach everywhere. I was doing Internet + Telephony support first line.. $Customer is an older lady who has trouble connecting to her wifi. -after getting customer details
