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techsup
@techsup
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Created
2021-05-01 16:41
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techsup
mytechlife5656
2021-05-24 17:24
Is it smoking yet? Wait... what???
Is it smoking yet? Wait... what??? The ribbon was spinning so fast against the print head that it actually started to smoke. That was the last time I ever used that particular phrase. On one such occasion,
$ 0.000
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techsup
mytechlife5341
2021-05-24 09:37
The hard way to connect a second monitor
The hard way to connect a second monitor The contractor came out and spent 45 minutes trying various ways to get the second monitor to plug in the computer, but nothing they did worked. I went back to
$ 0.000
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techsup
mytechlife7944
2021-05-24 01:48
Did you read the email?
Did you read the email? When reactivating a user who lapsed for this reason, they HAVE TO login that day, or they get deactivated that night by the work flow. So when I reactivate, I always send a user
techsup
mytechlife2180
2021-05-22 17:24
How do people not notice/clue in?
How do people not notice/clue in? ** Bonus Story: Another user submitted a ticket because they rebooted and could no longer access a shared drive as they needed the admin login credentials. I truly don't
techsup
mytechlife1447
2021-05-22 09:37
It's happening again - only your device isn't working!
It's happening again - only your device isn't working! Clinical specialist says sure, walks in, moves the unit so the data cable has slack. My next visit happens to be when the site is using the unit in
techsup
mytechlife6787
2021-05-22 01:48
Rescuing a client’s hard drive is the best feeling!
Rescuing a client’s hard drive is the best feeling! Redoing the file would have taken at least 10 hours and I’m sure there’s other important stuff on that hard drive. I was so happy I got to tell her that
techsup
mytechlife6683
2021-05-21 17:24
Well there's your problem!
Well there's your problem! Except that in the server rack right next to next to the document server was the accounts server which had 36Gb, albeit fewer of them. The server room was a small room in the
techsup
mytechlife5400
2021-05-21 09:36
The best part of teaching Computers
The best part of teaching Computers I included keyboard shortcuts in Computer lessons to embed the idea that things could be faster if you learnt them. He didn't know about keyboard shortcuts and I showed
techsup
mytechlife5244
2021-05-20 01:48
What do you mean they changed the font?
What do you mean they changed the font? If you printed a 3 page document on one printer and then reprinted page 3 on the new printer, you could see the difference. The HP salesman was confused that we
techsup
mytechlife6113
2021-05-18 09:36
Security Incident
Security Incident People enter the passwords wrong, account gets locked, uncheck a box that says it's locked and they are good to go. Any time something suspicious happened we had to fill out an incident
techsup
mytechlife5710
2021-05-17 17:24
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Downvoted by users, Reveal content
Like, how did you even manage that?
Like, how did you even manage that? Because we are an international company with a complex and super secret box of network resources, Steph needed access to our vpn. "Ok, first, open up zoom and send
techsup
mytechlife7557
2021-05-17 09:37
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Downvoted by users, Reveal content
Fortunately she had a niece
Fortunately she had a niece Now that Auntie has the phone connected, I have to walk her through navigating her computer to upload the pictures. It's the last thing I want to do, but I'm about ready to
techsup
mytechlife745
2021-05-17 01:48
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Downvoted by users, Reveal content
Leaving everything to your future You.
Leaving everything to your future You. I received a ticket back in 2019 where a customer wanted to include search by voice for their webstore. > * In the company I work, URLs to our services include
techsup
mytechlife5803
2021-05-16 09:37
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Bought the wrong software and don't want to admit you made a mistake? Cool; pay 5x as much and lose your job.
Bought the wrong software and don't want to admit you made a mistake? Cool; pay 5x as much and lose your job. Configuring a backup job and installing software are two different tasks that need two different
techsup
mytechlife4934
2021-05-16 01:48
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Downvoted by users, Reveal content
"But where are the scanners?". When a store doesn't understand how multifunctional printer/scanners work...
"But where are the scanners?". When a store doesn't understand how multifunctional printer/scanners work... $Customer: Yes that's exactly the model we ordered $Me: ... ok (confused), but sir
techsup
mytechlife4429
2021-05-15 17:24
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Long range WiFi! Sure!
Long range WiFi! Sure! *Does modem test* $Me: Ok, your modem seems fine and connected to the internet. You see, technically the wireless signal from your modem goes about 10-15 meters. I thought I had
techsup
mytechlife1267
2021-05-15 09:36
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Downvoted by users, Reveal content
Thunka-Thunka-Thunka
Thunka-Thunka-Thunka As I walked toward the door, he asked what he should do and I told him to rebox the computer and send it back to the manufacturer. I asked him again what the noise was, a bit worried
techsup
mytechlife9304
2021-05-15 01:48
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Downvoted by users, Reveal content
"Ex Military Intelligence" Can't figure out why she doesn't have internet.
"Ex Military Intelligence" Can't figure out why she doesn't have internet. Ask the shop guy to tell me whats up in the network room. But I also know plenty of vets that don't feel the need to
techsup
mytechlife6488
2021-05-14 17:24
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Downvoted by users, Reveal content
A short struggle involving screenshots
A short struggle involving screenshots We get a small burst of new tickets that need to be prioritised, so I open up the first email. Background: I work for a small-ish CRM company as a support analyst
techsup
mytechlife5434
2021-05-14 09:36
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Downvoted by users, Reveal content
Call the exterminator!
Call the exterminator! As it always goes, some of the people deploying caseworkers didn’t get the memo about how the site worked and the qualifications needed to come work with us. Me: Just type what’s
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