Like, how did you even manage that? Because we are an international company with a complex and super secret box of network resources, Steph needed access to our vpn. "Ok, first, open up zoom and send

Fortunately she had a niece Now that Auntie has the phone connected, I have to walk her through navigating her computer to upload the pictures. It's the last thing I want to do, but I'm about ready to

Leaving everything to your future You. I received a ticket back in 2019 where a customer wanted to include search by voice for their webstore. > * In the company I work, URLs to our services include

Bought the wrong software and don't want to admit you made a mistake? Cool; pay 5x as much and lose your job. Configuring a backup job and installing software are two different tasks that need two different

"But where are the scanners?". When a store doesn't understand how multifunctional printer/scanners work... $Customer: Yes that's exactly the model we ordered $Me: ... ok (confused), but sir

Long range WiFi! Sure! *Does modem test* $Me: Ok, your modem seems fine and connected to the internet. You see, technically the wireless signal from your modem goes about 10-15 meters. I thought I had

Thunka-Thunka-Thunka As I walked toward the door, he asked what he should do and I told him to rebox the computer and send it back to the manufacturer. I asked him again what the noise was, a bit worried

"Ex Military Intelligence" Can't figure out why she doesn't have internet. Ask the shop guy to tell me whats up in the network room. But I also know plenty of vets that don't feel the need to

A short struggle involving screenshots We get a small burst of new tickets that need to be prioritised, so I open up the first email. Background: I work for a small-ish CRM company as a support analyst

Call the exterminator! As it always goes, some of the people deploying caseworkers didn’t get the memo about how the site worked and the qualifications needed to come work with us. Me: Just type what’s