I hope you're okay mate. I am reluctant to have a go at people unless they are obviously incompetent or rude. Most of us work in systems where we have to follow procedures and sometimes things get messed up. I'm sure those in the health world have to deal with a lot of anxious people.

A while back someone who had some issues with the NHS walked into our local health centre and started smashing the place up with a baseball bat! I don't think anyone got hurt, but nobody should have to put up with that.