We all know for some weeks and months that Cryptopia is not processing withdrawals and crediting deposits.
After complaining to www.fdrs.org.nz (please file a report there if you are affected!) I just got the following response from [email protected]
Hello,
I can see your ticket is registered in our support system. Your ticket has not been overlooked and will be responded to
in our support system where we will make our best attempt to resolve your issue.
We will not treat this Financial Dispute Resolution as a reason to escalate your ticket to be dealt with immediately.
There is a large ticket queue and we endeavor to reply to the majority in chronological order. If we prioritized tickets
due to formal disputes this could easily result in a large number of ticket holders filing disputes to skip the queue.
This is not the purpose of a Financial Dispute Resolution, hence the Financial Dispute Resolution Service stating that
they will only become involved with a complaint if you have gone through our internal support process first OR if you
have made a complaint and it has been two months with no response.
As we have made clear on our news page we experienced incredibly fast growth in the past few months and support
response times suffered due to the challenges associated with this growth. We acknowledge that we need faster
support response times and we understand the frustration of users that we can’t deal with all problems immediately.
We apologise that you have experienced these issues and are now able to say that our support times are improving
due to our focus on significantly increasing resource and attention in this area. Unfortunately a backlog still exists that
we are working through, we will get to your ticket as soon as possible.
Regards,
Cryptopia Dispute Resolutions