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If you're just using the service, it's decent. Fees are normal, it's a normal exchange allowing you to trade many coins, including Steem. But if you have an issue, you're basically screwed for the next month or two.
About two months ago, I attempted to use OpenLedger through the Bitshares web app to purchase some Bitcoin with the Steem I had. I had accidentally forgotten to add a memo in the transaction place, meaning my transaction couldn't be sent to my Bitshares wallet automatically. I contacted them about 20 minutes later, and it took me about a day for them to get back to me. Not too bad, right? Well, then it took them a month and a half to "track" my address and deal with their "security" team. It was only about 13 Steem, so it couldn't have broken any laws, I had transacted with the same Steem account to the same Bitshares wallet so they knew it was me, and no matter who I spoke with, they just said I had to wait for the issue to be resolved, and couldn't speak with a manager. They might have had a legitimate reason to take a month and a half to return my Steem, but still.... I would not recommend you use their service, unless you pay especially close attention to detail with everything you do related to them.