Poloniex is trapping my money!

kcotton(43)
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#crypto
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So about two weeks ago, Poloniex sent me and email saying that I needed to verify my account by giving them my information, a picture, and a copy of my drivers license. I unhappily sent in my information, and I have gone back daily to check my account to see if they have unfrozen it. Unfortunately, so far it is still frozen and I can't touch any of the crypto that is on there.

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Has anyone else been having this issue? Is there a way to speed up the process that anyone knows about?

I tried to contact support and create a support ticket for it, but I haven't heard back from that yet either. I'm assuming they just are super busy I guess?

Poloniex is trapping my money! | Ecency