I totally agree, because people here tend to be like that, they love to get free stuff by complaining. This is the first time this has happened to me, and it doesn't even bother me that she wants free stuff; it bothers me that she lies. Our company is quite flexible. Maybe if she had suggested leaving something extra for them to use, it would have been done. Because in the end, as a company, it's important to us that they try the product and see ways to use it in their businesses.