Within a few days of its launch, Apple's first foldable iPhone has a problem with its screen. Some buyers are complaining about cracks and stains near the fold. The company has announced that it will replace the damaged iPhone Duo. The joy of getting a new phone is mixed with discomfort.
Apple's first foldable iPhone Duo has been accused of having cracks and lines on the inner screen. iPhone Duo deliveries began around the world last week. The phone opens in the shape of a book like a passport. The first round of online orders sold out in a few minutes. Buyers also lined up in front of stores to buy the phone in limited stock. However, news of the screen problem came to the fore soon after the start of deliveries. Photos and posts of the damaged phone spread on social media at the end of the week.
There, cracks and lines can be seen along the middle of the inner screen at the fold. These problems are mainly noticed in the photos published by users near the hinge that connects the two parts of the phone. Apple is aware of the problem with the inner screen of a small number of iPhone Duos. Usually, defects are detected quickly in damaged phones.
If the screen has such a problem, you have been asked to contact Apple Care to get a replacement phone. However, the company did not say exactly how many phones are affected. Apple has not commented on why the screen is damaged. However, iFixit, a company that publishes instructions for opening and testing electronic devices, is looking for a possible cause. Using video of the phone opening, payments and scans of the internal structure, they have created a three-dimensional model of the hinge, Reuters reported.
The damage is most common in the area near a wire under the screen and the middle support bar. If the bar does not move properly out of the way of the screen when the phone is folded, there can be additional stress there. The exact cause of the defect has not yet been established. Of the folding phones tested, the iPhone Duo is the easiest to repair.
The phone's manufacturing process is complex. Because of this, Apple may face a shortage of supply compared to demand. . He recalled the problem with Samsung's first Galaxy Fold in 2019. If measures are taken quickly and transparently, it is possible to limit the negative impact of such an incident.