Are customers really always right?

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Customers are always right
Harry Gordon selfridge

Is a common quote that has prevailed for as long as I can remember, even before I was born, according to some research I made, it started around the early 1900's and aimed at giving high priorities to customers when they made complain since they are actually paying for the services you are rendering, also their complain / feedback can make or mar a business.
But are they always right? Being an entrepreneur myself, I've had my own share of customers complain, sometimes they are genuine and understanding and I try my best to satisfy them while sometimes, they actually want to take advantage of the customers are always right rule without a genuine complain or an error or miscommunication from their end, on such scenarios, I still try to be calm as possible and get to a solution that both of us understand each other and not feel cheated, experience has taught me, getting angry and bantering with them doesn't always end well for the both parties involved , especially when you know you tried to give them the utmost satisfaction but they are still not contented.

One of the recent ones I encountered , I just moved to my new area of residence which is a bit far from my previous location, my first ever client in this new area was refered to me by my sister @treasuree when she complained to her of needing a good tailor as all the ones she has tried in the area kept disappointing her, she arrived at my place and complained bitterly of how she was yet to see a good tailor, this was my red flag, because I know people like this always have one issue or the other, but since she was refered to me by my sister and I was sure of what I could offer, I don't even disappoint, sometimes I sacrifice my night sleep just to satisfy my customers, next, she choosed her style after going through my gallery for a long while, the style she chosed was a fitted straight gown with some designs at the upper side, only for her to say , she doesn't want hers fitted and straight, she wanted hers to be flared, I explained to her how her 4 yards of ankara material won't be enough for a long flared dress, immediately, she brought out a dress from her bag sewed by a previous tailor that she wanted the dress I'm about to make like that, alas!, it was a gathered dress not flare. Ok , I replied and gave her a normal charge, after much bargain, we finally settled for a price, measured her and she left.

Two days before the expected delivery date, I called her to come for fitting, when she arrived and I gave her the dress to fit, before she even put it on, she started complaining, it was too small, this is not the style, I was dumbfounded, pls try it on ma, I said calmly, she tried it on and it was perfect fit, next thing she said it's not the style she wanted, how ma? I answered trying to show her the picture of the style she had choosed, I want it fitted and straight like the picture, she replied,
Wow! Just wow! I thought, you said you wanted flare initially which you later changed to gathered dress, like the dress you brought, remember?, how come are you saying fitted now, I answered, feeling confused, maybe she had a memory loss problem, I'm not sure, she started to complain and lied about saying she wanted gather and rudely accused me if I can even sew all that I showed her I made on my phone, I smiled, she was surprised, I guess from the expression from her face, maybe she expected an outburst from my side since she was trying to be cunning, making me make a gathered dress that was cheaper in charges than the fitted dress or she just realised the dress being fitted not gathered was better.

Madam, you will give me an extra day to make this fitted dress but on an extra cost, she tried to maneuvire not paying, saying customers are always right even if she miscommununicated what she wanted initially, I stood my ground, because I had to loosen the whole dress to remake the fitted gown style, it wasn't my error and I could still satisfy her demand. She finally agreed reluctantly.

Finally, she came for fitting, dress was perfect and very elegant on her, she didn't have any choice than to pay me my balance.

_Conclusion
Even when customers are wrong, as long as they can pay for the service rendered, try satisfying them and try to stay calm and speak calmly, you rule that way. To answer the question, customers are not always right, we just right their wrong the possible way we can.

This is my entry for the hive learners community week 36 edition1 contest.

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