I just knew it was going to be: One of THOSE days today. 😞
Customer: "Nobody from HP has been out to us!"
Me: "That's because you haven't said what you would like to do."
Customer: "Well, we were shocked at the cost"
(Hang on? So you have seen the email, then? And you know there are two options, one of which has a cost involved, and yet you're saying nobody from HP has been?)
Me: "Option one is you send it to HP, and they will fix it for free. Option two is HP will send an Engineer and fix it at your office, but they will want a £110 call-out fee. Let me know what you would like to do?"
How many more times can you tell someone two options?
My actual name is Pete
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"Be who you are and say what you feel because those who mind don't matter and those who matter don't mind."