I got this one when I was almost rounding up the week. It was bizarre indeed, I never saw it coming. Has a customer care center ever raised its voice on you over the phone. Trust me, I did nothing wrong. Maybe from my own views, I will be delving into it and perhaps some other things that just comes up my mind. It is a flexible Sunday with something always as usual to learn from Dani. It could be finance, business, morals and so on. I just try to give out what I can, who knows who is benefiting?
Speaking of such, how is your Sunday going? Mine is fantastic if you care to know. Of course you do, how did you even read down to this point, Hahahaha. It is one of those privileges to be part of the gathering of saints. A wonderful first service it was, I do enjoy those early services so I could have time to refresh and rehearse myself for other activities that usually summarize my Sundays.
Life is about setting priorities based on understanding. You have to capture the word the way I said, a prioritized setting without understanding is doomed. That is why many are locked in doing what doesn't matter. Chasing this and that and in the end it becomes a chase after the wind. Many don't fancy the activities of faith, it's just a waste of time they say. Most cover it up with excuses, my job, my work, so many bills to pay, let me use my faith times as extra time to pursue extra bucks. Always a pity in the end we just realized it just unending pressure upon pressure. You need to realize you were created unless you have joined the 'big bang theory' list.
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Ok, that was by the way and also very helpful. Heading back to the center stage. It was an awkward experience with a customer care center on this last Friday evening. How bad people can converse and claim to be a customer care. You know many businesses are prone to lose valuable transactions due to poor customer care response. Maybe I will do research to see how much damage in loss this brings to global business yearly. Some of this employees don't know what it cost to raise a business to standard and also the cost of maintaining it.
Yes I know, working for someone can be atimes boring and dissatisfying. Maybe your boss shouted at you, you got a query, bad pay, over stress, required to work an extra hour or two to improve output. It is one of those things, or maybe you just had a bad day from leaving the house if I should just assume. All put together, you have to compose yourself, just believe you won't serve forever. Get what you want and move on. Using such conditions to try and inconvenience a customer and the business in entirety is not in any means a good idea.
How did it all start? I got a phone call as I was returning from somewhere and I picked it up; 'Hello, I am from so and so company, am I unto this person' and I gave a positive response. She continued, 'do you know this person' and I gave feedback as to the relationship involved. Then she asked the next question which was a little intense to reply that was when I had to pause the reply and ask her, "did you just ask me that?" First, I am not too sure if in actuallity she was from a call center, one has to be information sensitive. She flared up and shouted back at me to answer her question.
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Ahh!! Mrs customer care, is this how you interact with someone you are trying to get information to run your own business. What is my gain in entirety if we should weigh it. Ok, the underlying later discovery was that someone close to me went and made a 'pay as you go' purchase of a product and they needed to confirm at least a reliable relative. He never told me anything about this so all I got was an unexpected call from a stranger in the name of a customer care asking me a more private information which required I should at least have spoken with him first about it. We are living in a rough world and it requires extra carefulness to scale through everyday.
Of course, she never saw that, she shouted at me and when I tried to correct her poor impression she hung up.
What did I do wrong here? She called back again but this time I wasn't interested in any of her stress, there was no need to pick up. I only wish she learned that we all have what to do with our time. Don't treat people anyhow over the phone, we are all trying to meet up.
To conclude, let me add, I later met the person and told him how it all happened and he said he was there hearing her converse with me so rough and unmannered. This is why some businesses are facing sales decline, he even added. I am happy he could see it through my lens, the fault was never mine. Anyway, I am happy he was able to secure his purchase and also tendered some sort of apologies towards how rash the customer care center personnel was with me. I only feel for the health of that business with such a person still on the talk stage.
