The languages are loosening after the revelations of the "Point" on Samu's response conditions to emergency calls. Doctors demand more resources.
Reactions are multiplying this Thursday after the revelations of the Point on Samu response conditions to emergency calls. Patrick Pelloux , Christophe Prudhomme and Patrick Goldstein spoke out in order to deplore the dire conditions in which the emergency doctors work. For Patrick Pelloux, president of the Association of Emergency Physicians of France (Amuf), invited Thursday morning by Europe 1"We can not spend our time on the achievements of the twentieth century, we must have answers to the emergency that are contemporary. [...] There is a problem with the modernity of the answer. [...] Samu is something very precious, which is envied around the world, "but" we must modernize ". For the president of the Amuf, "we have to recruit staff to get out more quickly, and especially to make Samu's calls to the emergency urgent, and not all medico-psychosocial issues. The workload needs to be better distributed. For him, "there is a willingness of the public authorities to constantly put the number of Samu forward. But they must give us the means to meet these quality requirements. "
According to Patrick Pelloux, "people have understood that they are two-headed emergencies," firefighters-Samu. But "for some time, there has been a confrontation between the two systems. It's crazy. I do not understand the purpose of putting firefighters and Samu in competition. It's completely stupid. However, for the emergency physician, this "modernity" desired in the emergency services will only go through "systems cooperation. "A lot of European countries have a single emergency number, you have to go to that system," he adds. A wish that logically shares the spokesperson of Amuf, Christophe Prudhomme, questioned on RMC. "There is a problem of general organization, believes Christophe Prudhomme. We have two call numbers in France, on the 15th and the 18th. For years, we have been talking about better coordination, or even a common call center. At first, it would be nice to have at first an interconnection and the same computer system. When the firefighter takes the call, if he has to start a Samu vehicle, he picks up his phone and gives the address back to the medical regulator and then. Then, when we leave on an intervention, we return letter by letter the location on the GPS. We have obsolete tools and insufficient and poorly trained staff. "
"We are looking for the bad guys"
Patrick Goldstein, the head of the emergency unit and North Samu at CHU Lille, the first center in France in number of calls, annoyed on Franceinfo: "We are looking for the bad guys. [...] These people who are permanent, regulators or medical regulators, people who are there night and day to answer these calls that are emergency situations, there we are trying to ostracize them and to make them feel guilty. "
And to add: "It is the whole course of care that is to be reconsidered. [...] When, in an emergency department, there are times - in the winter or in the summer, as was the case last week - four hours of waiting for access to a doctor in a health service. urgency, by definition, it will not get better at the level of Samu and at the level of the calls of the 15. In my service, it is + 110% of activity in eight years. We doubled the activity. We were able to benefit from a human reinforcement, but that is not up to par. Today, what we need to invent is the path of care of tomorrow. The solution is to human resources and also to new technologies. "
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