There are difficult people in all walks of life. If you have to work with people you find difficult, it's best to learn how to respond and relate to them better instead of trying to change them. In this course, you'll learn about the importance of becoming self-aware and building emotional intelligence when dealing with difficult people, as well as recognizing what "pushes your buttons" and how to react in more effective ways.
IT ALL STARTS WITH YOU
o you have a colleague at work you dread working with? Maybe it's someone who never listens to your opinions, but constantly criticizes them? Perhaps it's someone who is loud and aggressive, and who bullies you into getting their own way? Or perhaps it's that person who's always "pushing your buttons" and pestering you about trivial things? In every workplace there are difficult people like these. You could resign yourself to the situation and blame them for every negative thing that happens. Or you could try to convince them of the error of their ways by arguing your case over and over again.
The truth is though, that neither of these approaches is likely to work. A better approach is to realize that you are not going to change the people around you. The only person you can change is yourself. So it makes sense to work on your own perspective to help reshape your view of difficult people. There are various ways you can do this.
The first way is to accept that difficult people exist. So it's important to learn how to manage your interactions with them more successfully. The second way is to become self-aware. You need to realize that the way you're currently looking at a situation is not the only way to look at it. In fact, there may be a different way of looking at it that will serve you better in the long run. The third way is to manage your emotions and reactions, and learn how to stay calm under pressure. For one thing, feeling stressed all day at work due to constant conflict with others means your own performance will suffer.
So try to rise above it. Maintain an emotional distance when you're dealing with difficult people. Set boundaries and decide when and where you will engage with them. It's better to walk away and think of a logical plan of action rather than getting embroiled in on-the-fly arguments. Finally, you should examine your own temperament and the way you interact with others.
If you find you are too focused on the problems you're facing, try focusing on solutions instead. Instead of thinking constantly about how annoying that difficult person is, try focusing on how you can handle them better. By looking inward in this way, you'll regain control and you'll experience less stress when you interact with difficult people.
I have been teaching and training agent, team leaders, supervisors, managers and admins of call centers and other businesses in BPO related field. This series, comes as a result of that experience. I have more than 4,000 modules that I plan on sharing here. This is # 001-01
