Wow, this is one thing that has spoiled we black people a lot, the question have you read and agreed to the term and conditions doesn't stay a minute before we click yes whereas, we don't even know what was written, at the end of the day we face issues and have no choice to consult the so called experts who only has the advantage of going through the details, and we pay a lot of money to get things fixed.

I hope you were/are able to bend things write since you've gotten the answer and get to proceed to the next stage at work, 2 years without progress is a looooong time