For some years now I work in support. I am not sure if I'm good at it because it is something inate and I always was a problem solver or because I follow some very clear steps, probably a combination of this 2.
What I can give you is a process that should help a lot in solving your working/personal issues.
Sometimes we think that we know the problem and we understood it but we don't have the complete picture so the solution for the issue might be in the missing information.
So before starting to work on your issue collect all the information related to it and the steps leading you to it. It is ideally if you write those down. It will help in the next steps also.
Once you have all the data you can clarify the problem. This questions will help a lot to understand exactly what you are facing:
I know we are unique and our problems are also. But except of the issues related to our perceptions/ "luggage" and very personal behavior we can search for cases with similar issues to get the inspiration for a possible solution.
I believe that one of the most needed skills in today's world is to be able to search and to ask the right questions. We are surrounded by so much information that if we fail in triage what is really useful for us it will become difficult to move as fast as we want.
We now have the initial bunch of information to start fixing, by trial end error. Expecting to get everytime a solution from the first try will frustrate us a lot on long term. Through trial end error we will confirm the possible causes we found in the research and we will customize our own solution.
Be adaptable and ready to adjust and use "workarounds" if permanent solution is not yet available. This will let you the energy to deal with other challenges instead of insisting on one only and you can get back in the future to this one, when enhancements will be available.
When we are reaching a final result, remember not let it go without clearly understand the cause and what we have done to fix it.
And give yourself some time before entering a new challenge.
So many times we just forget to stop and just enjoy what we've managed to do, no matter is a work issue, an exam or a great relationship. Celebration is a great source of energy (dopamine and serotonine for the brain) so never ever forget about it!
Do you have in mind any problem that won't work solved this way?
