Another Customer Service Nightmare
United Airlines has another customer confrontation incident. A man at the Louis Armstrong International Airport began videotaping an argument he was having with an airline employee during his baggage check-in. Even though the airport is considered a public place where people can video, the demanded he stop saying “You do not have my permission to videotape” and then canceled his flight. Moments later she took out her own phone and began to videotape the customer, who was fine with it.
Is this really how airlines think? Do they believe they have some special authority to stop people from videotaping situations? Talk about an over-inflated authority ego. Seriously.
Forcibly Removing Passengers
United Airlines has taken a beating by customers and Congress for recent incidents including dragging a bloodied passenger off an overbooked plane to make room for an employee to travel.
CEO Oscar Munoz apologized after the dragging incident, stating “That is not who our family at United is. You saw us at a bad moment. This can never, will never happen again on a United Airlines flight … that’s my promise.”
More recently allegations arose that a woman had to resort to urinating in a cup after flight attendants refused to let her go to the bathroom during the plane’s descent.
Competing airlines are doing everything they can to show how their customer service and ethics are far superior to United Airlines. I would expect more cameras to be at the ready when flying United, who’s previous slogan was “Fly the friendly skies.”