Governance in an IT Department aims to remove all uncertainty to reduce the risk for operations. Even if this is a hopeless endeavour the aim is still to achieve predictability of the IT Department service

Abstract ITIL, a service management standard developed by UK’s OGC (Office of Government Commerce), is the most accepted and adopted standard in the world. Since the ITIL is service-oriented, it is composed

General Information In the last 10 years we have been listening the term "IT Governance" to represent a part of corporate governance related to Technology and technical resources. For non-technical