Hey there everyone, welcome to the BookingTeam "What you need to know in the vacation rental industry" blog post! See below for everything to keep you up to date with the vacation rental industry. Enjoy!
How to Deal With Unhappy or Angry Guests
In the hospitality industry, customer satisfaction is the most important factor for business success. If your guests are happy, you’re happy, right? But, what do you do when they are unhappy or even angry? Dealing with angry customers is part of running a business. Being able to do it successfully is even more important for rental and vacation properties.
Read on: https://bookingteam.com/2017/07/28/how-to-deal-with-unhappy-or-angry-guests/
Repeal of Gearhart vacation rental rules heads to voters
Voters in November will get to decide the fate of Gearhart’s vacation rental rules.
The bid to repeal and replace the regulations issued last fall gathered enough valid signatures to put the measure on the ballot.
The initiative was presented to the City Council Wednesday night. City councilors had three options: pass the repeal and replace ordinance; reject the ordinance and allow voters to decide in November; or reject the ordinance and come up with a competing alternative.
Vacation Rental Managers and Owners: HomeAway Chaos – Round 3
“What is next?” This is the burning question we get from clients who are frustrated with the continued policy changes that are negatively impacting our industry. If you have not visited your HomeAway listing lately, do so, it is an eye opener. We always urge our new clients to take a moment to review one of their listings on each site they use, including calling the 1 800 number next to the listings. See how your “booking” process goes. Make sure it works.
The latest salvo is the announcement that HomeAway will hide the travelers emails and phone numbers from you until you achieve the booking. It’s sad to see from a once great and valued company. It also brings opportunity. To quote Winston Churchill:
“This is not the end, it is not even the beginning of the end, but it is perhaps the end of the beginning”
Read on: http://www.vrmintel.com/vacation-rental-managers-owners-homeaway-chaos-round-3/
If you have a Vacation Rental STOP… do not do one more thing before checking out www.bookingteam.com where we can look after everything for you… it’s your own personal booking team, around 24/7 for you and your guests.