[ESP-ING] No te Vayas

! [ENGLISH]

Customer service is very important. Business owners, service providers, entrepreneurs—in short, we are all indebted to our customers. Today, I am participating in the initiative Don't Go! I was invited to participate by my friend @miriannalis. As an entrepreneur, I have experienced some situations with customers, and when I read about the initiative, two situations that happened to us came to mind.

It is important to note that customers are important, and there is a book called The Customer Is Always Right. In reality, I do not agree 100% with the book's assertion that the customer is always right because sometimes the customer may be wrong, but most of the time they are right. In these cases that happened to us, they were right.

First case:

When we started the business, there was only a stretcher and a small table for treatments. My daughter began by doing the eyebrows of a lady who was her first customer, and she treated her on this stretcher while we bought her chair and table. After a few months, we bought the chair and table so that she could work in her own space and I could have my space for when one of my customers arrived, so that we would not interfere with each other's hours. because we had had a few cases like that. When the lady arrived, she was treated in the new chair, but she didn't like it because she was used to being treated on the massage table, so she said very openly that she didn't like the chair.

We continued to attend to the lady once again in the same chair, but she complained. In view of her insistence, we told her that the next time she came, if there were no clients, she would be attended to on the treatment table, and that is how it has been ever since, as we give priority to the client so that she does not leave. and now she has been happy to be treated there, so she often even sleeps while I do her eyebrows. She is happy, and so are we.

2nd case:

The second case was a client who is a friend. My daughter did her eyebrows, and while we were talking and chatting—it was her first time serving her—she said she didn't like thick or dark eyebrows. My daughter already knew from serving other clients how long to leave the product on the eyebrow. However, this person has very fair skin and absorbed the product very quickly, which is why her eyebrows ended up looking large and very dark. so we were very sorry because she looked like Fatima. To remedy this, we told her that we would do the next ones for free, that she would not have to pay anything, that she should come back. However, the client did not want to return and we lost that client. But as she is a well-known person, she recently recommended us to another girl who went for her, but as a client she did not return.

Therefore, we often have customers who want the situation to be remedied, and others who are automatically disappointed with the service. However, we always try to do our best to provide good service and ensure that the customer is always satisfied, because that is the joy we feel when the customer leaves satisfied and recommends us.