Development in automation of the customer service sector is an ongoing process nowadays. We see this progress in anything from the automated answering machines to the AI’s programmed into answering customer questions. However, it was in 2016 when the trend for chatbots created for online support really flourished and it made it clear for everyone that chatbots are here to stay.
Since then, AI development and continuous engagement quality improvement have been a top priority for web developers. Can you remember when you last spoke with a chatbot? Did you even realised it was a bot when you first typed your query? Here is how automated online customer support developed to what is came to be today.
