I saw this meme in Reddit recently.
The text in the image says: "When you work in a technical field and lay out all the possible paths forward you can take on a project, so the client can be informed and pick how they would like to move forward, and the client replies with, "Yes, that looks good."
Let me repeat what I said in the title: Don't give your client choices. How the meme went around it is totally wrong. Unless the client specifically asks for it, you don't let your client pick. YOU should pick what's best for your client. It's what YOU'RE hired to do.
Why? Simple: You're overwhelming your client. You solve their problem, so give them a solution. Your client doesn't have the brainpower to process info especially those that are not within their domain of expertise. Don't confuse them with more info than they can handle. Otherwise, their minds will already have checked out of the project before you even start it. The client entrusts you to do what's best for them within the whatever limitation or budgets that both of you agree to, so go with it.
Which is why, when creating your estimates or quotations, only put in specific choices that the client specifically asked for. No more. Subsequent choices that you give along the way while doing the project should only be whether to get the project on schedule, or ways to lower costs. Avoid, if at all possible, to suggest extra features, unless they asked for it that is not part of the original specs. Putting a price on each request will make decision-making easier for your client.
What do you think? Let me know in the comments below.
LIKE WHAT YOU READ? Then check out my previous post: https://steemit.com/kotakinabalu/@webgrrrl/thebestroadshortcutinkotakinabalu-vivpnm2mga
