The tangible goods are sold all the products that we can use with our hands and that we can consume for example: shoes, belt, clothes, food, etc.
The intangible goods therefore would be those that the consumer and / or tourist could not touch or take in the suitcase or in the pocket of the pants example of this would be: stay at the hotel, the day at the beach or on the mountain or the different landscapes to which you are visiting.
Any company or establishment that provides Tangible and intangible services must have a series of standards which should be fully complied with so that the final product complies with the parameters and requirements demanded by the final consumer.
There are 6 basic tips that must be followed when providing an excellent service to all that visitor or tourist, this depends on the staff that provides the work.
1._ Strategy
The same must understand or be oriented to cover the needs of the client.
2._ Commitment.
First of all, the quality of service must be put before both employees and customers.
3._ High Standards.
At this stage you should set the course to know exactly the needs of your potential customers and adjust to them.
4._ Performance Monitoring.
The employer must monitor the performance of its employees and apply corrections if necessary.
5._ Customer Service.
The service provider should listen to the requests of his client, in order to increase their productivity and efficiency.
6._ Employee Satisfaction.
This is fundamental since it is the same who gives the face for the company and as it is motivated and rewarded for its excellent work, its performance will be greater towards the clientele.
