Guidelines for the PAYERA buyers’ and sellers’ protection are transparent and simple. Established providers usually need a long processing time and are based on a protection program that onlyvprotects physical goods.Cryptobased services only serve as a payment system and don’t offer any security against potential criminals. PAYERA offers extended consumer protection for physical and virtual purchases as well as services.
Due to high fraud risk, most providers require many documents which slows down the refund. Holding times of four or more weeks are not unusual. Should an issue arise, we will find a simple solution for both parties (buyer/seller) and refund the payment immediately after solving the issue.
We will offer an easy solution for issues that may arise. The parties will have the opportunity to clarify the problem in a live chat within a selfmediated discussion for the time being. If there is no solution reached, we offer the option to involve our clearing mediators as a third party and to chat in realtime. Our task is to solve conflicts straightforward and promptly. Should a mediator be involved, the offender will be responsible to pay a fee of 1% of the merchandise value.
We will give buyers the opportunity to rate the seller after a completed purchase. The seller can reach different rankings in the systemdepending on his success rate. With good ratings he has some advantages like an immediate paying out and lower fees.
Users can send coins in the wallet free of charge. Additionally, the private user can transform his user account into a business account. Providing wallet transactions free of charge, we unfortunately cannot offer a refund or guarantee.
