I invested 350.00 into PILLAR PROJECT pre-release.
I've since contacted them 4 times and got No Support.
I was part of JSNIP4's group and I thought we were important, but clearly I was mistaken.
After 3 attempts for support, 5 days later, today, they finally sent an email showing people how to see their Token in their My Ether Wallet.
I followed these steps and NOTHING IS THERE.
After comparing the address numbers, I found that somehow the last character in the address is CAPITALIZED.
Should be a " b " and it's a B instead. Otherwise it's exactly same.
their address: 0x8476e3ddf311da3e47b76d99f624635c1db8708b
Not sure how that happened with a copy paste, of course i was very nervous as I am a disabled iraq veteran with bad vision and have no regular income, and I have never done anything like this before.
I lost 350.00 + 350 free tokens for participating with the JSNIP4 group.
Out of 3 SOS emails, 1 was responded to, it just said, see our Newsletter.
I got ZERO SUPPORT directly from the CEO, David Siegel ( or his staff ).
Does anyone have ANY CLUE how long it takes for someone like me to save up 350.00 ????????? It's almost forever...
Anyone, Please Help.
I don't know what, maybe write David and ask him to help me figure this out.
I feel like I'm lost if not for the help of my Steemit community.
David said during a JSNIP4 interview he would make some people whole after they tried to jump the sale early and lost their money.
I followed the rules and basically did everything right, only I feel he is avoiding me, in that no one has stepped up to even look at the problem.
Very Sad. Anyone, Please Help.
Sincerely, Roger
UPDATE: David just replied for a second time stating to SEE THE NEWSLETTER.
- Again, ABSOLUTELY NO SUPPORT from PILLAR.
***** Please Upvote, Resteem and Follow 
***** to learn if this is ever resolved or not... Thank you.
PLEASE NOTICE:
Maybe I don't know how to read these things:
- but image 1 says i sent it correctly,
- image 2 seems to show the last character as a B, and not a b,
-so HELL - I don't know what the HELL is going on...
-bottom line is I didn't get any tokens, so I lost my Money.
And what's worst, there is NO SUPPORT forthcoming from PILLAR.