There is a funny bug living inside the nostrils. Not harmful until it finds the way to the lungs or blood and pretty much it eventually ends up there when you aren't paying attention enough. What does it cause? Acute infection if you have cuts somewhere.
Mind you, it lives on the skin as well, not only inside the nostrils peacefully until the right moment arrives.
So, the other day I had to spend my time at the hospital. Doing this and that. Meeting doctors and nurses every now and then — preparing for surgery. But that funny bug caused the trouble. It's unlikely to have it unless you are admitted to a hospital or similarly crowded place before, which I have never been to, but there's no point ranting; it's there. So, surgery was delayed and I had to wait 7 hours with some medicine inside my nostrils. Not a pleasant experience.
Anyway.
This could be alarming news, I suspect, if I had not that lovely surgeon. The blood test came suspicious with high chances of unstoppable bleeding. Swab test came negative, and that bug was inside. 7 hours delay in surgery — enough to put me into a coma of frustration. But nothing made me uncomfortable. Even though the surgery was finally cancelled.
Why?
It's how my surgeon communicated with me. She is such a charming lady with a big smile who has an extraordinary influence on patients. When she was saying all that to me, a part of me got anxious but soon after her attitude, the way she was talking about adversities, I felt relaxed. Bug my foot, pfft...
That's what I said to myself.
I have been to many hospitals for various reasons. Most practitioners are busy counting patients, both private practices and public hospitals. But she is somewhat different, similar to another I visited long long ago. Speaking them feels like I am halfway cured. But there are lots of doctors who will give you a panic attack, they create a sense of urgency, that's good but the way they do, it's pathetic. As if you will die right now if you don't follow their words.
And that's what creates the difference between a good practice and the opposite. Words have the power to break or build you, it depends on the person speaking. Regardless of profession, be it a revenant or a hangman, approaches and attitudes make all the difference.
There are people, religious, kind of representing God on earth and connecting people with Him, they are supposed to be gentle with their words. It's not some magic that they show to convince people to stay on the right path but their way of convincing does the job. But that doesn't mean he has to do the tricks, you know, deceiving people and luring them into some religious trap. It's our choice whether to follow it or not, but there is a high chance we choose to follow the right path if the person we are seeking help knows his way with words. Like my surgeon. This is indeed a remarkable sign of true professionalism, no less than that.
Similarly, we must practice communicating with people the way that comforts them, not the other way around. Hurting someone is quite easy, you don't have to hit him with anything for that but your words can pierce through his heart and leave him clinging to the edge of his confidence, it can ruin his whole day. But making his day takes effort, you don't have to make someone's day but at least don't ruin it with your words that you can never take back.
Peace.
