Hello dear friends, greetings to all of us in this beloved community. I've looked back at the theme titles that the community has set in Week 36 of the contest held by the Hive Learners community. On this occasion we have set a theme, namely the customer is always right, and I am very happy when I read this theme and really want to discuss this with all of my friends.
Maybe in this life we all have felt whether we become a customer or we become a service. The relationship between service and customers in the business world is of course very close, and in the biggest businesses they always think that the customer is someone we deserve to serve well and give them comfort. How about me, have I experienced being a customer and also a service person.
To become a customer, of course, I have often felt, and I also have to know what the rights of a customer are. We are customers, of course, we have the right to ask for goods or what we want to buy. And we as a customer do not have to put out bad qualities towards our service. But as for a customer or a service person in a big business world, I have never done that either as a customer or as a waiter
To be a service person, this is one of the most important things in the business world we must serve our customers well so that the customer is comfortable doing business at our place or comfortable buying what he wants at our place. I once worked in a place and that place was a place that bought rice crops, there was a customer who came to our place to buy the rice crops and he brought two sacks of rice that were full, the condition of the rice he brought was wet First, he took it, we didn't know that the rice was wet, he immediately asked how much the price per kg of rice was, after weighing it and we saw that the rice was wet, we lowered the price for what he brought because if we bought wet rice, it would weigh more than rice. which is dry. Therefore, we immediately informed the customer that this morning we could buy it but at a cheaper price than ordinary rice. Because he is a customer, of course he has the right to ask for an increase in the price of the service, but if the service is unable to increase the price of the goods he is carrying, then this customer can't say anything and can't do anything. So in the end we also bought this customer according to the price we set, and the price we set did not object to us and also did not object to the customer.
How about the customer is never wrong, this is indeed a very common word in society or in the business world, but for me, sometimes there are also customers who make mistakes, an example I can say is when a customer wants to sell his crops to our shop. buy natural plant products, when they put the rice into its place and they also put a stone in the middle of the rice so that the rice they want to sell is heavier. And I think that's a very big mistake made by customers when I was a service at a shop that bought rice crops or natural plant products.
Thank you to all my friends who have read my article and hopefully this can be useful for all of us. Stay excited for all of us and stay successful always for all of us. That's all from me and see you in my next post.
Special Thanks :
@hive-learners
@bruno-kema