Why are iPhone users so loyal to the brand?

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I was on Android for close to 3 years. I watch a lot of streaming video on my phone. During the period of 2010–2013, I never found a phone that would play video smoothly. If I wanted to browse movies on Netflix, the app would have really lousy lag. In addition, at that time most apps would release their latest features that I wanted on the iPhone one and much later on Android. This did not change even when I bought newer phones. The phones would get hot - especially if I was using the GPS and streaming Pandora at the same time. I got my wife an iPhone in 2012, and she liked it very much. I got extremely frustrated at the end of 3 years with Android.

I switched to the iPhone in 2013, and I have never found a reason to switch back to Android. Everything just works. My wife’s phone lasted until this year, which means the phone lasts for about 5 years. And now Groupon sells refurbished iPhones at cheap prices. It is possible that Android may have gotten better since when I last used it. However, I have never had any problems with the iPhone and I would not risk switching back to something else. Besides, I use Facetime a lot to call my parents in India. It’s just another extra way to reach my parents for free, that is not present on Android.

Why are iPhone users so loyal to the brand? | Ecency