Transcript:
If you're going to be working on the up work platform you need to know your stats and one of the biggest stats you need to pay attention to is your job success score to be honest I cannot stand the way this is calculated and has recently bit me in the butt but it is what it is and there isn't anything I can do about it befall the rules. So to see my job success score I can either view my profile or just go to my stats so if you click on find work a suburban You will pop up and among the items listed is my stats So just click on that now as you can see here one hundred percent of my clients would recommend me however I only have an eighty nine percent job success score which means I am not quite top rated anymore that should adjust after the next couple weeks but it's still infuriating How can that be you ask well I will tell you because there are mistakes that I made that you won't make so your job success score is calculated based off of a few things so let's take a look at what those things are for that we'll go to my profile and click on the question mark by the Job Success score and then click on the learn more link. In here we have it successful contract outcomes minus negative contract outcomes divided by total outcomes but here's the thing you can get dealing badly for stuff that you would not even think was a negative for example I had some clients that had a change of plans and put a contract on hold this caused our contract to go idle and as you can see that will cause you to lose percentage points on your job success score even though you did absolutely nothing wrong another thing that can get you is having too many clients that don't leave feedback. This is another case where you can do absolutely everything right the client can be overjoyed and write you a long email about how awesome you are and it doesn't matter if they don't leave public feedback through the up work system you won't get any official feedback on that job and enough of those and your job success score will take a major hit so the lesson is if a client wants to put a contract on hold especially if it's an hourly one then tell them that you need in the contract in start another one when they are ready it sucks but it's just the way it is the real catch twenty two is when you have a fixed price contract if you in the contract early without getting paid the entire amount that will hit your job success score if you let the contract go idle that will hit your job success score so if you find a way around this please let me know because I have not yet so Job Success is the most important step to know and track since that's what appears on your profile. Now let's go back to our stock page and take a look at a few more statistics that they tracked for us. So as you can see here up work tracks communication and communication specifically having to do with invitations that are sent to you so basically those are invitations to interview for a job so they track whether or not you reply in a day and then whether or not you. Reply at all. The next thing they track is marketing effectiveness so they tell you how many jobs you've applied to in the past ninety days and then how effective you are compared to freely answers in your category so you can see it says that I am among freelancers in design and creative so I'm viewed definitely above average in interviewed far above average in the numb hired way way way more often than the average freelancer in designing creative in the last thing that up work tracks is how often your profile is discovered so take some time to familiarize yourself with the stats and you can work on improving them over time. Related to statistics is the reporting tab on up work won't go too deep into this but let's check it out so just click on reports So this is a report they were already familiar with shows work in progress in review pending and available and it also shows time sheets for this week it tracks how many hours you worked for each client and what that means to your bottom line now if you want to see more reports all you have to do is to scroll over to the right hand side of the page and click on More reports can see that there are quite a few available here everything from Time Sheet reporting to Certificate of earnings report these will be a whole lot more political to you once you've been up and running for a while so now you know the basics of up work now you need to go out there kick some butt and take some names and become top rated and all have some tips in tools for doing so in the very next lesson.
