Yesterday while I was at the shop, a customer came to help with a print. It was at this moment I realized the person I had called(whom is a friend) to come help fix it this morning hasn't called to let me know what time he'll be coming in today to help me with the fix.
At that moment I was disappointed in myself because I wasn't ready enough. Because if I did, i would've made another arrangement with someone else.
But I didn't, and that has just cost me money because I had to refer her to someone else's shop to help her out.
In any businesses, this is usually the reason people find it challenging to retain, attract and grow their customers numbers to the level that the number of loyal customers is enough to make the business become self sustainable.
But when you don't provide for all the needs of your customers that's when they start going to other enterprise where all their needs are met. If I was a customer, i also won't want to keep going to a place that cant provide all the services i needed by himself.
This made me to reflect on how i feel before going to bed so I can be able to reassess and strategize how I want to take care of my customers moving forward. Today I didn't expect someone would want a service that was the only one thing missing from my enterprise.
But it happens and I honestly hate it because I always aim to treat each customer like they are the only one. Nonetheless, I did try to get her what she wanted, but it was all to no avail.
I won't beat myself too much about it because sometimes life just happens and you cannot control it all. Nevertheless, I'm going to try to do better, and improve all the service I provide greatly that I would be able to provide a service none of my peers would be able to provide ever.
Because…. If you are not taking care of your customers, your competitor will.” — Bob Hooey.
This is so true for any businesses. For instance, here on the internet, people are all looking for ways to please their customers, like how web 3 is trying to take care of web 2 users the way web 2 has never been able to.
If we do practice the way of doing something more and extra for customers, be it with more effort service or just having a good communication. Anything can give you an edge if you are always in the constant mood and groove of improving your customer services every single day.
Today looks kind of shitty because one of my customers was not that pleased with me not being able to provide her all what she wanted. But I will make sure I can tomorrow, and that goes for every customer who walks into my enterprise.
Catch you next time
