Total Quality Management (TQM) is a management system that involves all components within the organization. The application of TQM to improve the quality, efficiency and effectiveness of production. The TQM approach in managing organizations by looking at organizations in cultural systems, systems engineering and management systems. Managing an organization or educational institution with a TQM system, an educational organization is viewed as a prioritizing system: 1). Optimizing leadership roles, 2). Concentrate on the process of applying education to achieve educational goals, 3). Continuous innovation on the quality of education, 4). Empowerment of personnel in educational organizations, 5). Prioritize communication between educational organizations.
the first element of TQM is the role of the principal in leading the school that should cover all aspects of the principal's leadership, whether as manager, motivator, leader, innovator and so on.
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