The nature of my work has me being in the face of customers on a daily basis. Additionally my location of work is a rural area, so I always get to do a lot of explaining and repetition.
I remember when I first resumed and I was speaking my posh accent, my colleagues were just making fun of me that I'd soon get tired. I was still wondering why they'd say such a thing.
Time passed, ladies and gentlemen nobody speaks hausa and broken English reach me. After all sheyb the koko is that communication should take place. I'm always smiling and cheerful with customers, so much so that I address everyone with Sir or Ma as the case may be.
But then, there's just something about customers and trying your patience. It appears the statement "customer is always right" dey enter their head, they fail to understand that the complete statement which they've so much bastardized is " customer is always right in matters of taste".
On this faithful day, I was minding my business and smiling with customers as I usually do. That's how one big headed customer walked in shouting "I will close my account, what do you mean, why will you charge me like that?" I was still smiling, I responded "good morning sir, how may we help you?" He yelled "what is good about the morning? you are all tiffs, no wonder you are all looking fine"
I fess pause, gather composure. Cos if not na "thunder go fire sir, with your head there like agbalumo and your stomach like pelele ball" for just fall comot from my mouth. I managed to respond with, "kindly provide me with your account number please" he was still yelling, "I will close my account"
In my mind, I was like close it now, by the time rats help you to taste your 1k bills you decide to bury, your eyes will clear. The way he was saying it sef, Sorry to say this but you go think say na person wey get like 500 million for the account. 馃槀
He sha eventually bulged and gave me the number, I spooled the account and ladies and gentlemen wetin I see surprise me. You'd think the amount that was in dispute was a hooge sum that would shake any one. Hmmmm, are you ready to hear?
It was 53 naira 34 kobo this man was ranting about. I took the help of God for me not to bite this man's head that was looking like the younger brother of our sun, drenched in oil Asif he wanted to fry puff puff.
Further investigation even revealed that the charges were from transfer instructions that he gave and duly signed. When I explained everything to him with evidence, he became quiet and he was ashamed of himself. What's my own, I just told him have a great day sir. Till today, I never see the man for our branch again, e be like shame dey catch am.
Anyways, it was one battle won against a palasa Koistomer (customer). This was the look on my face when I eventually won.
馃憞馃従
I.C- Na me get all the pictures dem
