Dear Customers,
As you know, Unocoin’s services were unavailable for about 4 days from 23rd June until 27th June. Our team had discovered a security vulnerability on our platform on June 23rd at 12:07 PM which was the result of server migration that took place on 14th June 2017. To be precise, our server had ended up with a vulnerable version of third party module. Though the vulnerability didn’t cause any damage to the platform, in the best interest of our customers and their funds, we stopped customer withdrawals, blocked access to our customers and shut down all operations to investigate and analyse the issue. We rebuilt the server infrastructure and also took to the task of fortifying the servers with strong security measures and protocols.
Customer’s interest is always of highest priority for Unocoin and the downtime of the platform was a conscious decision that was taken on the same line. We want to assure you that your funds’ security and trust continues to be our top priority and we continue to strive for serving you better. Our engineering team had been very committed and actively contributing round the clock to gear up the security for our services.
The downtime and its inconvenience it has caused to you is highly regretted by the entire team of Unocoin.
