Wretched support by Crypto.com and my Goodbye | Ecency

Today I am closing a page. A crypto provider that has been only a waste of time for me.

So once I post this, I am deleting the mobile app and blocking all emails from them.

Crypto.com is over, for me, for good!

Here is the story:

November 2023. Many of us got the email by Binance letting us know their prepaid Visa card program ends in a month.
I started to search for alternative right away and as I already had an account with Crypto.com it was logical to apply for their card. I already had KYC done there but I had to provide a document for address verification.
Early December 2023 I sent them my latest electricity utility bill.
After waiting for two months and nothing happening with my address verification and its status "Pending" I decided to write to their support. That happened on 8 February 2024.
12 February 2024, I receive and email by "Merlin" (should feel magical but it doesn't!), here's an excerpt: "I'm reaching out regarding your latest inquiry. First and foremost, I sincerely apologise for the delayed response and any inconvenience this may have caused you. We strive to provide timely and efficient service to all our customers, and it’s clear we fell short in this instance. As a significant amount of time has passed, we understand that your needs may have changed or the issue might have been resolved.
If your inquiry is still relevant, I kindly ask that you reach out to us again, and we will prioritise your concern."
My response from the same day: "I just checked the mobile app and my inquiry is still relevant as the Address Verification status is still "Pending"."
Then radio silence...
28 February, a new email by "Kara": "I'm reaching out regarding your latest inquiry. First and foremost, I sincerely apologise for the delayed response and any inconvenience this may have caused you. We strive to provide timely and efficient service to all our customers, and it’s clear we fell short in this instance. As a significant amount of time has passed, we understand that your needs may have changed or the issue might have been resolved. If your inquiry is still relevant, I kindly ask that you reach out to us again, and we will prioritise your concern."