Having provided IT support in one form or another since 1992, I feel your pain, brother. 👊

Thing is, it doesn't take much to get to a certain level, and the grief and friction (and cost in terms of wasted time!) it saves far outweighs the investment in a a bit of training/mentoring...

I used to teach basic computer literacy for adults in the late 90s - just as folk were getting online at home more. And the stuff we covered then would probably nail the issues you describe... 😆