This is an ALERT for anyone trading on HITBTC! STOP IT, move your money away from this exchange.
This is a story of someone who was happily enjoying trading at hitbtc, thinking they had a modern / responsive website, many cryptos available to trade....until something very minor happened, and now my money is basically gone!!!
I'm trying remove my 2FA from my account since I lost it when my phone broke. I have a ticket (35701) open for 11 days now, and nothing. I already submitted all the info they needed my entire history of transactions, with the transaction hashes, which they requested in order to remove the 2F authentication so I could log into my account.
But, They don't respond to your tickets, and when they do, is always a different person, saying please have patience, we are working on your issue.....but it never get's resolved and I've already submitted my whole transaction history for verification!!!
I had the same problem with other exchanges such as Poloniex, Coinbase, and Binance, and ALL of them resolved the same issue within the same day or with an hour (Binance)!
NOW I am reading countless stories of people who lost their funds in HitBtc the same way, some have been waiting 2 months all the way up to a whole year. Which basically means they lost their money for good!
Wait, I actually read a story of someone who was able to recoup their money, but after 3 months! 3 months?? really???
What type of business is this I ask you?
A screenshot of myself using their troll box...
Hitbtc cannot respond to customers with this complete disregard.
The amount of people affected by this exchange is enormous and they are ruining the trust in the crypto industry by this type of business practice.
Two more links...please check these out. One link, is Hitbtc's fraud assessment, the other one, just one more user affected. Again, the stories are countless....just google it.
https://digiconomist.net/fraud-risk-assessment-hitbtc
https://www.reddit.com/r/hitbtc/comments/79fwpa/hitbtc_is_a_scam_the_thieves_stole_44766_150_eth/
I plan to start going into every single post, youtube, twitter, facebook, and alerting everyone who uses HitBTC how much of a scam hitbtc is, I feel robbed and scammed. And joining a class action law suit if their is one.
If HITBTC addresses this issue, I will CERTAINLY write an apologies to HITBTC! And say they managed to resolve my problem, but the way this is going they are already damaging their reputation by not taking care of their customers.
Hope this serves as an alert to anyone using HITBTC.
