The longer you live, the more stories you have tell. These stories are made up of different kind experience either good or bad. I Live my life based on principles, One of the major principles that guides me whenever I'm relating with people is Do unto others what can be done unto you I believe in the fact that our beleifs is meant to bring the best out of us by shaping us into who we need to be, Before we can claim to fulfill all righteousness we must have done what is required of us as humans which involves treating people with respect and fairly.
This is just my speculation based on what I have seen over the years, I believe the longer humans species exist on earth, the more we forget who we are and start exhibiting habits that showcase the worst in us. I have related with hundreds of humans over the years but I still get surprised by the dubious nature of some humans, I mean there are times I'm treated unfairly by a fellow human and I would ask myself is this person also human because if truly the person is a human, he/she would not treat a another person like this. If I'm being honest I have been treated unfairly so many times that I have lost count of it. Even right Now I'm finding it difficult to choose but there was a recent experience I had, though I said something about it few days ago on my blog but it still the most recent unfair treatment I have experienced.
There was a time I was sent an errand by my mom, I had to visit zenith bank ATM in ikorodu to withdraw the amount of cash needed in purchasing what I was sent to buy. the initial plan was to with draw ₦50,000 but along the line after withdrawing ₦40000 I experienced a dispense error, which means I was debited a sum of ₦10,000 without getting any cash from the ATM. I had no choice but to withdraw another ₦10,000 from my personal savings in order ensure the ₦50,000 was complete.
Normally I would have entered the bank to complain but I knew that a dispense error report can't be made until the transaction is over 24 hours. I just went ahead to purchase what I was sent to buy, I reached home, gave the item to my mom and I didn't say anything about the dispense error that happen because I felt like the money will be reversed before 24 hours. I kept checking my account balance throughout that day but the money was not reversed and the next day it was still the same. On the third day I went to Zenith bank, the same branch where the dispense error occurred.
I entered the bank and I was directed to join the queue. this was on Thursday, after Waiting for more than 1hr it was finally my turn. I was already frustrated but I kept my cool, I explained what happened to the customer care lady I met. after checking the status of the transaction on her system, to my surprise she asked me to wait for the next 7 working days before the issue can be resolved. I felt so confused, I tried explaining to her that the transaction was over two days already but could you believe that this lady totally ignored me, she just kept acting as if I was not talking to her but still I kept my cool, stood up like gentleman and went out of the bank.
The most annoying aspect of the statement "7 working days" is that weekends are excluded since banks don't open on weekends. which means I had to wait till next week Friday for reversal. As if that was not painful enough after waiting for 7 working days including Saturday and Sunday making 9 days the money was not reversed. on the 9th day which was Friday, I woke up that morning and I knew in my heart that I was prepared for violence. I got to the bank very early in the morning, met the same lady. i walked up to her and explained to her again politely about what happened she did not even allow me to finish what I had to say before asking me to join the queue.
Like a gentleman, I joined the queue and waited till it was my turn, I explained to her what happened. Then she started saying something about having some network difficulties, that I should go to the other customer care service in order to resolve the issue. I just looked at her and smiled, I was so pissed off but I didn't want to act in way that will make me constitute nuisance in public so I went to one of the security guard in the bank and ask him to direct me to the managers office. the guy asked why I explained to him, that was when he directed me to the office of the CSO.
I went upstairs to see the CSO, explained what happened to him. he must have noticed I was pissed already because he kept saying I should calm down that everything will be sorted. The CSO tried searching for the complaint I made but could not find it, that was when he told me that the dispense error complaint was never imputed in the system. he had to call the customer care lady and blasted her. The CSO worked on the issue and before I left the bank I received the alert of the money being reversed.
This was not the first time I have seen customer care services treating others like trash. I have witnessed some of them speaking harshly to customers especially those that are old or uneducated but that specific day just happens to be my own turn. Getting out of the bank a part of me just wanted to walk to the lady and give her a smoothing slap just to knock some senses into her, apart from failing to discharge her duties as customer care, she has also failed at being human.
Moving on from the incident, that was the last time I entered that bank to perform any transaction. The worst part is that my hatred for bank services is not just pointed at that branch of zenith bank but all their branches to show how pained I'm about the experience. A thought of closing my account crossed my mind but I just don't feel like going through the stress, so I just dumped their ATM in my luggage. I'm the type of person that always tries my best to be forgiving but whenever I feel humiliated, I don't easily let go. Probably someday I might forget the whole thing but I doubt if it will happen anytime soon.
This write-up was inspired by weekly featured content titled "It was just unfair" in hive learners community.
Cover image - 𝖣𝖾𝗌𝗂𝗀𝗇𝖾𝖽 𝗎𝗌𝗂𝗇𝗀 𝖼𝖺𝗇𝗏𝖺
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