Thanks for trying Ecency and for taking the time to share your experience - even when it's critical. We genuinely appreciate that. 🙏

A few clarifications that may help:

1. Delegation boost is not meant to equal buying Hive/HP
   Ecency Points delegation is temporary delegation, not a purchase of permanent Hive Power.
   So comparing:
   Buying 58 HIVE (permanent ownership)
   vs
   215 HP delegation for 7 days (temporary utility)
   isn't a 1:1 comparison.
   The delegation boost is designed as:
   Short-term voting power increase
   Helping with posting/commenting visibility
   Supporting newer or smaller accounts temporarily
   Many users use it for short bursts of activity, not long-term power accumulation.

2. Delegation size varies based on system availability
   Delegations come from a shared delegation pool, which means:
   Demand fluctuates
   Available delegation fluctuates depending on market conditions
   Duration is fixed (7 days), but size may vary
   You're absolutely right though - we should make this clearer before purchase. That's fair feedback and something we can improve. 👍

3. Transparency & expectations
   We agree that showing estimated delegation ranges would help set expectations.
   This is actually something we've discussed internally, and your feedback reinforces that it's important.

4. Contact / support
   There is support, but you're right - it's not visible enough. You can reach us via:
   In-app support (Settings -> Feedback)
   Use internal chat: @ecency
   Discord: https://discord.me/ecency
   Email: [email protected]

We'll also improve visibility of these options - good call.