Planet Hollywood is a franchise with hotels and restaurants across the world.
The restaurant I am going to talk about today is situated in Disney Village in Disneyland Resort Paris.
Disclaimer: This review is only about the restaurant I visited in Paris. It does not represent any of the other franchises of Planet Hollywood. This is just my honest opinion and my experience with the restaurant.
The first time we visited the food was amazing. The spareribs tender and fell off the bone, just perfect. The L.A. Lasagne was just exquisite, it had that nice crunch of the parmesan, the inside was cooked to perfection, the pasta easy to eat and the sauce all made it come together. The pasta Chicken & Broccoli is a great dish to go for if you want to keep eating healthy while being surrounded by fast food.
The last times we’ve been there was a complete turnover. It felt like they do not care about their guests anymore, just in and out as fast as they can and you can taste it in the food.
Apart from the spareribs, the food is just a bit bland. And their showstopper, the L.A. Lasagne, keeps getting worse. The ground beef is just dry and the pasta feels like it isn’t cooked at all, it couldn’t even be cut with a steak knife. The only positive thing on the plate is the sauce, which you need desperately.
But lately, the whole vibe is a bit of a let-down. If only one of the party is done eating, they rip the empty plate off your table, no matter if everyone else is still eating. It felt a bit hasty like they wanted us to eat quickly and buzz off to make room for another family.
The last visit, we made a comment about the L.A. Lasagne and, with a bit of a sigh, got the option to get a new one or choose anything else from the menu, so he went for the spareribs because those were actually great. And so one of us had to wait for his dish to come, while the rest had already finished eating. We got no compensation for the troubles whatsoever. They charged the full price for the new dish, no free drink for one of us, nothing, nothing to make up for everything.
So after some words back and forth we decided to take our losses and pay our bill. The woman who helped us was already agitated and suddenly the pin machine refused to work properly, after which she ranted at us for sabotaging the machine, while we hadn’t even touched it, except for the pin number and the OK button (what can go wrong right, machines are soooo reliable all the time). She literally burst out in “you’re fucking with me right now.” The second time the machine worked properly and we left, with a crying two-year-old and a bit of a sour aftertaste.
But over the past 10 years, nothing has changed. More tables and chairs have put in, which makes it feel a bit cramped now, so again they can serve a larger crowd and that means more money.
The decorations haven’t changed at all. It has a bit of an old and outdated feeling nowadays. It’s still cool to see the props, but there aren’t any new ones. Also with all the new Disney Movies coming out is really a missed opportunity, with there being so little Disney film props to find.
But over the last couple of years, nothing has really changed for the better. Some of the food is really bland and sometimes not even eatable, the venue is feeling overcrowded and outdated and some of the personnel have lost their friendly and homely touch.
I won’t be going back there for a while, but if you want to check it out for yourself, please feel free and let me know what you think.
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