Intellectual capital and its implications for organizations

Companies are increasingly looking for productive processes or the generation of services to be more efficient and effective, that is why they must be clear in the elements that make it up, both in its human talent, its structure as an institution and tangible resources that facilitate the work such as furniture, equipment, among others.

That is why today they are not satisfied with the typical operation to which companies are accustomed, but they are also looking for ways or strategies to increase the performance of their production and operational processes, that there is a better response to the provision of goods and services to users, that customers are satisfied and the staff is more proud of what they do.

We can affirm that every organization seeks new trends to generate greater resources, that each of the actions are carried out to the fullest, that the personnel feel identified with the institution and that a quality service can be provided to the users.

In the same way, every institution seeks to evaluate the resources it has and even add new strategies or the implementation of management models that achieve greater efficiency in its processes.

Among these elements we find intellectual capital, which according to Mena and Carguaytongo. (2017) defines it as "intellectual capital is the accumulation of knowledge that creates value or cognitive wealth". We can say then that the knowledge learned and generated by the people who perform the various activities in an organization, is a wealth of great achievements for it, thus allowing a successful response to its users.

At the same time, it is of utmost importance and essential to take into consideration the intellectual capital, because if it is not considered, it could be incurring in a lack of performance of the company and thus lead it to lower the responses to its customers.

Intellectual capital can improve the efficiency conditions of an institution and ensure that all its members work to the fullest without underperformance in the operational work of the organization.

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1.- Mena, C., Vásconez, H., Carguaytongo, J. (2017). Intellectual capital from a theoretical review of published literature. Scientific journal Dominio de la Ciencia.