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My deliveries are A-B coming from 500Km away so this should be easy.
This week we have been tweaking certain parts of our business that were not working how they should. Late last year we changed our transport company due to lack of service and rising prices. We are in the game as our products are governed by fuel hikes as they are chemicals from the fuel industry that we use and the increases we saw were not realistic.
Since December until now we have had 8 decent sized deliveries which is way less than normal yet they are 0/8 on promises kept. Lies and more lies and we have had enough. last week my stock sat in Johannesburg for over 1 day with our client literally 10 minutes drive away.
When clients think you are bull shitting them and you aren't then it is time to say cheers. A logistical company should be adding and enhancing your reputation and not tearing down what you have built up over years of trust. It takes something small for companies to change suppliers and bad deliveries is one of them.
These days I am clinging on to business with my finger nails and I refuse to let others risk my livelihood. Honestly in some cases I am shocked that some of the businesses have stood by us but that goes down to the relationships we all have. I do hate to lie and they all know that so I can't really start now otherwise my word means nothing. I do believe this is what sets me apart from all the other companies as the trust and friendship is there.
I week to go and we hit February which is a reality check as quite frankly sweet FA has happened this month. Emails are back up and running so as weeks go this is a big one and everybody needs to start making things happen.
I am contemplating hiring someone who has been retrenched from the packaging industry due to Covid who has contacts that I don't have. This way I can help myself by helping someone else and it is something I need to think long and hard about. I think it is a smart move as I will know within a month if that person is good or bad at their job.
