There are difficult people in all walks of life. If you have to work with people you find difficult, it's best to learn how to respond and relate to them better instead of trying to change them. In this course, you'll learn about the importance of becoming self-aware and building emotional intelligence when dealing with difficult people, as well as recognizing what "pushes your buttons" and how to react in more effective ways.
BECOMING SELF-AWARE
veryone knows we should pay attention to our physical fitness, but many people don't realize the importance of looking after their emotional fitness too. To build emotional fitness, you need to understand what happens when difficult people "push your buttons" and then be self-aware in the way you respond to them.
There are several ways to increase your self-awareness. The first way is to make time in your day for reflection. By giving yourself the time and space to reflect on what is happening inside you as you interact with others, you'll be better able to identify and manage your own emotions. It will also give you the chance to pause long enough to avoid reacting in a negative way.
When you identify what you are feeling, you can then take the next step of transforming the negative responses into productive and healthy ones. So listen to your mind and body when you're dealing with difficult people. The difficult person's behavior may be toxic, but you can still control your response to it. If you don't stop and reflect, it's likely you'll continue to react in your usual way and end up feeling stressed, angry, or upset when a different response could have made a difficult encounter more effective.
The second way to become more self-aware is to remind yourself that the difficult person's behavior is an example of being "unaware" and set a higher standard for yourself. Difficult people may be genuinely unaware of the negative impact their behavior has on others, or they may delight in causing stress and chaos wherever they go. Either way, you can manage your reaction to their bad behavior and channel your energies into your own "emotional fitness" regime.
The third way of increasing your self-awareness is to name the emotion you're feeling without acting on it. For example, if you feel embarrassed, that doesn't mean you have to apologize or demean yourself. If you feel intimidated or afraid, you don't have to run away or concede.
The final way is to realize that no matter how difficult a person is, you can stay present and in control of yourself when you are emotionally fit. This should lead to more successful interactions with the people around you. It should also help you succeed in the workplace and become more creative, positive, and productive at work.
I have been teaching and training agents, team leaders, supervisors, managers and admins of call centers and other businesses in BPO related field. This series, comes as a result of that experience. I have more than 4,000 modules that I plan on sharing here. This is # 001-02
