YES: "so busy innovating and adding new features that they largely overlook getting the existing features to work appropriately and consistently."
"New and Improved" - I'll take "works reliably, like it always has" - and I swear, things DID work as they were supposed to, once upon a time.

I come from the 1900s.
Maybe I've forgotten how high-maintenance and breakable things were.
But I remember dads and moms who could fix about anything.
Add more bells and whistles!
Pay no attention to the crumbling foundation.